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Holiday Price Guarantee

Holiday Season Price Guarantee - Buy Without The Stress

WHY WAIT? GET THE BEST PRICES GUARANTEED TODAY!

Purchase a sofa today and if the price drops on Black Friday for the same brand and model currently advertised in a print ad, on TV or radio, online, or displayed in store by either Couch Haus at a lower price with identical terms and conditions, we will refund you the difference in the same tender with what you paid.

CONDITIONS

Only orders placed between November 15, 2022 and November 27, 2022 will be eligible for our Holiday Price Guarantee.

From now until December 26 is busy, but we'll be glad to refund you the difference beginning on December 27. Please visit us at our showroom, by phone or email between December 27th, 2022 and January 2nd, 2023 to honour our Black Friday pricing.

Alternatively, you can fill out our Holiday Price Guarantee Form: here

The furniture must be new, available locally, sold by CouchHaus.com and priced in Canadian dollars.

Refunds are given in the same currency that you used to make your purchase. Refunds won't be processed in cash for clients who paid in cash for their purchases. Cash transaction refunds will either be refunded to your debit card or a eTransfer will be sent to the email address we have on file.

The Couch Haus Price Guarantee does not apply to as-is, limited quantity, limited time offers, discontinued or exclusive items, builder contract pricing, bid pricing, membership, group or club pricing, errors, pricing from online auctions, bid or retailor aggregator sites, or pricing not otherwise generally available to the public.

The Price Guarantee is only valid on reasonable quantities for residential purposes.

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How It Works

We offer a hassle-free delivery to your door (curbside) or you can choose our white-glove service for $250, if available in your area*.

 

Free Delivery

Our customers receive Free Shipping on all orders in Metro Vancouver (from Abbotsford to North Vancouver). Out-of-zone is outside of the 50km radius and starts at $199 and up for delivery.

 

Safety Protocols (All Delivery Options)

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization. As with stores and warehouses, our Delivery Departments have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety.

 

This includes:

  • The regular cleaning/ disinfecting of the truck’s interior and the outside handles of their vehicles.
  • The use of Rubber gloves.
  • The use of Hand sanitizer.
  • The use of Protective Masks.

 

White Glove – What to expect

  • At all times please respect social distancing requirements.
  • Our drivers will call on route to your home.
  • Please watch for the team and open the door upon arrival.
  • Please advise the drivers where the product will be going.
  • Our drivers will ensure they can get the product into its final placement.
  • A Damage Waiver is required in the following situations:
  • If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
  • Contactless delivery signature capture.
  • We do require a person with age of majority to accept the delivery.
  • Our drivers will take pictures of product in its final placement.
  • *Due to COVID-19 our delivery drivers may not be able to enter your residence for delivery. This is at the discretion of current health regulations and procedures set in place by our 3rd party delivery companies.

 

Free Shipping – What to expect

  • Our drivers will call on route to your home.
  • Please watch for the team and open the door upon arrival.
  • Please inform the drivers where you want the product; driveway, front-door, porch, or garage. This is considered curbside delivery only.
  • Contactless delivery signature capture (if applicable).
  • We do require a person with age of majority to accept the delivery.
  • Our drivers may take pictures of product in its final placement.
  • Due to COVID-19 our delivery drivers may not be able to enter your residence for delivery. This is at the discretion of current health regulations and procedures set in place by our 3rd party delivery companies.

 

International Delivery – What to expect

International shipping postage simply covers the cost of transporting and delivering your order. Couch Haus does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.

If you wish to have Couch Haus clear the customs on your behalf, we will forward you the invoice and your order will only be delivered once full payment has been received.