Delivery
From Our Haus to Yours
Your CouchHaus is made just for you. Here's what to expect from the moment you order to the moment it arrives at your door.
Delivery, Made Simple
From our workshop to your home, we’ll keep you informed every step of the way.
Every CouchHaus is made to order and carefully delivered to your home. Explore how delivery works, what to expect, and how to prepare for arrival day.
Delivery at a Glance
Made to Order
Worth the Wait
Your CouchHaus is made specifically for you, with your selected configuration, fabric, comfort, and details.
Delivery Updates
We’ll Keep You Posted
We’ll keep you informed as your order progresses from production through delivery.
Canada-Wide Delivery
Delivered Across Canada
We deliver CouchHaus orders to customers throughout Canada, with service options varying by location.
Carefully Delivered
From Us to Your Home
Our delivery partners help get your CouchHaus safely from its journey to its new home.
How Delivery Works
From placing your order to delivery day, we'll guide you through every step.
Place Your Order
Customize your CouchHaus and complete your order online or with one of our showroom specialists.
We Make Your Couch
Because every CouchHaus is made to order, production begins based on the selections you've chosen.
Your Order Makes Its Way to You
Once production is complete, your order begins its journey toward your local delivery region.
We Arrange Delivery
When your order is ready for final delivery, you or your delivery contact will receive information about scheduling and next steps.
Make Yourself at Home
Your CouchHaus arrives, and the best part begins.
A Little Preparation Goes a Long Way
Before your CouchHaus arrives, make sure there's a clear path from the entrance of your home or building to the room where it will live.
Inside your home
- Doorway widths
- Hallway widths
- Stairways
- Tight corners
- Access instructions
Your building
- Elevators
- Building delivery requirements
- Loading dock reservations
- Condo elevator bookings
- Parking restrictions
Not sure whether your CouchHaus will fit? Send us your measurements before ordering and our team will be happy to help.
Delivery Service
Delivery service varies depending on your location, building, order, and available service level.
Room of Choice
Our default service level, free on orders over $1,000 in select provinces.
What's included
- Delivery to the room you choose, up to two flights of stairs
- Placement in the spot you'd like
- Email invitation to book your appointment
- Live tracking on delivery day
White Glove Service
Full-service delivery, available Canada-wide with some exceptions based on location. Starts at $249 — select it at checkout.
What's included
- Delivery to your room of choice
- Full unboxing and setup
- Packaging removal
- Online scheduling and live tracking
Freight Carrier
Room of Choice delivery where available
Curbside on a pallet where it isn't
Carrier contacts you to arrange the appointment- Room of Choice delivery where available
- Curbside on a pallet where it isn't
- Carrier contacts you to arrange the appointment
Delivery to certain rural, remote, or hard-to-service locations may require additional arrangements, service partners, or fees.
Freight Carrier does not include unboxing, room placement, or setup. Rescheduling goes directly through the carrier.
Made to Order
Made for You
Your CouchHaus isn't sitting in a warehouse waiting to be shipped.
Each order is made to your specifications, allowing you to choose the configuration, size, comfort, fabric, and details that fit your home.
That personalized process takes a little more time, but it means the couch arriving at your door was made specifically for you.
Typical Estimated Timeline: 8–12 Weeks
Timelines are estimates and may vary based on production, transportation, location, holidays, weather, customs, and other factors outside our control.
Where We Deliver
CouchHaus, Across Canada
Whether you're around the corner from one of our showrooms or hundreds of kilometres away, we're helping make CouchHaus feel at home across Canada.
- Vancouver Showroom
- Calgary Showroom
- Toronto COMING SOON
- Edmonton
- Ottawa
- Montreal
- Winnipeg
- Victoria
- Surrounding communities
Delivery availability, service level, and pricing vary by location and postal code.
Condo & Apartment Deliveries
Live in a Condo or Apartment?
No problem. A little planning helps make delivery day seamless.
Before your scheduled delivery, check with your building about:
- Elevator reservations
- Loading dock access
- Certificate of insurance requirements
- Permitted delivery hours
- Move-in procedures
- Concierge requirements
- Parking restrictions
- Building access instructions
If your building requires special documentation or delivery instructions, contact our team ahead of your delivery date.
Measuring for Delivery
Will It Fit?
Your room isn't the only thing worth measuring.
Before ordering, measure the full delivery path, including your front door, hallways, elevators, staircases, and any tight turns between the entrance and the final room.
Because CouchHaus is modular, individual pieces are designed to make navigating homes easier, but it's still important to confirm access before delivery.
Measure the full path:
- Front door
- Hallways
- Elevators
- Staircases
- Tight turns and landings
Send us your measurements and our team will help you confirm the right configuration.
Frequently Asked Questions
How long does delivery take?
Most CouchHaus orders are made to order, with an estimated lead time of 8–12 weeks. That estimate excludes weekends and holidays, and it's separate from order processing — custom orders are processed 3–5 business days after arriving at our warehouse.
It's an estimate rather than a guaranteed delivery date; production, transportation, weather, customs, and other factors can affect timing.
For complete terms, review our Shipping Policy.
How will I know when my couch is ready?
We'll keep you updated as your order moves through production. Once it reaches your delivery region, our delivery partner emails you to book your appointment, and you'll receive live tracking on the day of delivery.
For freight carrier deliveries, the carrier contacts you directly to arrange a time.
Do you deliver across Canada?
Yes. Room of Choice delivery is our default service in select provinces, and freight carrier delivery covers the rest of the country, including Atlantic Canada and the Territories. White Glove service is available Canada-wide with some exceptions based on location.
Service level and pricing vary by location and postal code — contact our team and we'll confirm the options for your address.
Does delivery include assembly?
It depends on the service level. Room of Choice — our default service — brings your CouchHaus to the room you choose, up to two flights of stairs, and places it where you'd like, but does not include unboxing, assembly, or packaging removal.
White Glove service includes full unboxing and setup, and starts at $249 as an upgrade at checkout.
For complete terms, review our Shipping Policy.
Will you remove the packaging?
Packaging removal is included with White Glove service only, which starts at $249 as a checkout upgrade. Room of Choice and freight carrier deliveries leave the packaging with you.
Do you deliver to condos?
Yes. Before your delivery date, confirm elevator reservations, loading dock access, permitted delivery hours, concierge requirements, and any other building-specific procedures.
If your building requires documentation such as a certificate of insurance, contact our team ahead of your delivery date so we can arrange it with the carrier.
Can I change my delivery address?
Before your order ships, we can update the address at no cost. Once it has shipped, a change is treated as a carrier reroute and may add transportation, rehandling, administrative, storage, or redelivery fees, which are the customer's responsibility.
We'll always provide a carrier quote before proceeding; if the reroute is declined, the order continues to the original address.
What happens if I’m not available?
Contact us as early as possible and we'll do our best to rework the appointment. A missed delivery appointment is subject to a $150 rescheduling fee, which covers the labour and handling needed to return your order safely to our warehouse.
For freight carrier deliveries, contact the carrier directly to rebook.
Can you hold my couch if my home isn’t ready?
Yes. Email hello@couchhaus.com — ideally before you place your order, or before your order ships if your plans change.
Temporary storage starts at $40 per month per pallet, varies by size, and is charged by the full month rather than pro-rated.
Please note that after 15 days of unsuccessful contact attempts an order is considered forfeited, so keep us posted on your timing.
What if something arrives damaged?
Let us know as soon as possible and include clear photos of the affected item and its packaging. Our Customer Resolution team will review the issue and help determine the appropriate next step.
Shipping Policy
Looking for the Fine Print?
We've made this page to give you a simple overview of what to expect.
For complete terms, conditions, delivery requirements, fees, timelines, address changes, missed deliveries, storage, damage reporting, and other details, please review our full Shipping Policy.
Questions About Delivery?
Whether you’re wondering if your couch will fit through the door or when to expect your order, we’re here to help.
