Shipping Rates

Free Delivery: Free Room of Choice and Curbside delivery on orders over $1,000 CAD in Metro Vancouver & the Lower Mainland, Calgary, Edmonton, Regina, Saskatoon, Winnipeg, the Greater Toronto Area, Ottawa, Montréal and Québec City.

Everywhere Else in Canada: Delivery is priced by region and order size. The table below shows the starting rate for each region. Your exact rate is shown at checkout.

Scheduled Delivery: Carriers aim to provide appointments and accommodate delivery date requests but may refuse specific days based on location and availability.

Region	Room of Choice & Curbside	White Glove
Free-delivery cities (listed above)	Free over $1,000, $149 below	$249
BC Interior, and AB, SK & MB outside the cities above	From $99	From $99
Ontario & Quebec outside the cities above	From $149	From $149
New Brunswick, Nova Scotia, PEI	From $295	From $295
Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut	From $349	Not available

Small Items: Accessories and other small items may ship by Small Package Delivery. The rate is shown at checkout.

Outside Canada: We currently deliver within Canada only. For orders to the United States, contact us at hello@couchhaus.com for a quote.

Delivery Options Within Canada

At CouchHaus, we offer three delivery options. Choose the one that suits you at checkout.

1. Room of Choice Delivery

Our default service. Free on orders over $1,000 in our free-delivery cities, $149 below. Elsewhere, priced by region (see the table above).

Available in: All of Canada. In Newfoundland & Labrador and the Territories, very large orders are delivered curbside only.

Includes:

• Delivery to your preferred room (up to 2 flights of stairs)
• Placement of furniture in the desired location
• Does not include unboxing, assembly, or packaging removal

Appointment Scheduling & Tracking:

• Our delivery partner or carrier will contact you to book your delivery appointment
• Live tracking on the delivery day, where available

2. White Glove Service

Our full-service option. $249 in our free-delivery cities. Elsewhere, priced by region (see the table above).

Available in: All of Canada except Newfoundland & Labrador and the Territories.

Includes:

• Delivery to your room of choice
• Full unboxing, assembly and setup of your furniture
• Packaging removal

Appointment Scheduling & Tracking:

• Our delivery partner or carrier will contact you to book your delivery appointment
• Live tracking on the delivery day, where available

3. Standard Curbside Delivery

Delivery to your building's entrance. Same rate as Room of Choice: free on orders over $1,000 in our free-delivery cities, $149 below. Elsewhere, priced by region (see the table above).

Available in: All of Canada.

Includes:

• Delivery to the entrance of your home or building
• Does not include in-home delivery, room placement, unboxing, or setup

Appointment Scheduling:

• Our delivery partner or carrier will contact you to book your delivery appointment

Delivery Day Expectations

Room of Choice Delivery – What to Expect

• Our delivery partner or carrier will contact you to schedule your delivery.
• Where available, you'll receive live tracking information on the day of delivery.
• The team will deliver the furniture to your preferred room (up to 2 flights of stairs) and place it in the desired location.
• Note: This service does not include unboxing, assembly, or packaging removal.

White Glove Service – What to Expect

• Our delivery team will contact you to schedule your appointment.
• Where available, you'll receive live tracking information on the day of delivery.
• The team will deliver the furniture to your room of choice, unbox, assemble, and remove packaging materials.

Standard Curbside Delivery – What to Expect

• Our delivery partner or carrier will contact you to schedule your delivery.
• Your order will be delivered to the entrance of your home or building.
• Note: This service does not include in-home delivery, room placement, unboxing, or setup.

Missed Delivery Appointments

Rescheduling Fee: $150 if you miss your appointment.

Return Option: A $150 return shipping fee will be deducted from your refund if the return order pick up has to be rescheduled.

Why the Fee: The fee covers the labor and services needed to safely return the items to our warehouse.

Contact Us: If you have any questions or need assistance with your delivery appointment, our friendly customer service team is ready to help.

Address Changes & Rerouting

Please ensure your shipping address is accurate at the time of checkout.

Before Shipment: Address updates can be accommodated at no cost if your order has not yet shipped.

After Shipment: Once your order has been shipped, any request to change the delivery address is considered a reroute (reconsignment) by the carrier.

Rerouting shipments may result in additional fees, including but not limited to:

• Transportation and rehandling charges
• Carrier administrative fees
• Storage or redelivery fees

These costs are not covered by CouchHaus and will be the responsibility of the customer.

We will provide a quote from the carrier before proceeding with any reroute request.

If a reroute is declined, the order will continue to the original delivery address provided at checkout.

Delivery Coverage & Remote Locations

Delivery rates for every region in Canada are shown at checkout.

Some addresses need special arrangements, such as limited carrier access, specialized routing, or a location our standard service can't reach. If that applies to your order, our team will contact you before fulfillment to confirm any adjustment to your delivery.

CouchHaus reserves the right to review and adjust delivery fees for orders requiring specialized routing, long-distance transport, or limited carrier access.

Custom Orders

Standard Lead Time: The estimated lead time for custom orders ranges from 8 to 12 weeks. This estimate excludes the Order Processing Time.

Production and Delivery: Production and delivery lead times are estimates and may be subject to change. We strive to deliver your custom furniture as quickly as possible while maintaining the highest standards of quality.

Read our Custom Order Policy for more information.

Order Processing Time

In Stock Orders: Setup for shipment within 24-48 hours; tracking info emailed within 2-4 business days.

Custom Orders: Processed within 3-5 business days after arrival at the warehouse. Processing time is additional to the lead time stated in the Custom Order Policy.

Tracking Updates: May take 3-5 business days to show live updates.

Delayed Delivery Service

Email hello@couchhaus.com before placing your order if you cannot accept delivery during a specific period.

Post-Order Conflicts: Inform us before shipment if a delivery conflict arises.

Storage: Temporary storage is available for a monthly fee, starting at $40 per month per pallet. Storage fees vary based on size requirements and are charged on a full-month basis and cannot be pro-rated.

Changes: Submit written notice 5 business days before shipment for any consignee or shipping method changes.

Unreachable Customers: After 15 days of unsuccessful contact, the order is forfeited, and CouchHaus handles it at their discretion.

Additional Information

Lead Times: Custom orders have an estimated lead time of 8–12 weeks, excluding weekends and holidays. Read our Custom Order Policy for more information.

Delays: External factors such as weather events, pandemics, port strikes, or labor disputes may cause delays.

Customer Support: For any questions, contact us at hello@couchhaus.com or call +1 (604) 330-1855.

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Last Updated: November 1, 2026