Warranty
Built to Last. Backed with Confidence.
Every CouchHaus is made for everyday living and covered by our limited warranty against manufacturing defects. If something isn't right, our team is here to help make it right.
Warranty at a Glance
Frame
5-Year Limited Warranty
Metal and solid wood structural components.
Soft Parts
2-Year Limited Warranty
Fabric, cushions, upholstery, zippers, stitching, piping, and workmanship.
Repairs
Local Repair Service
Where possible, we’ll repair your furniture before replacing it.
Replacement Parts
Shipped at No Cost
Approved warranty replacement parts include shipping and handling.
What's Covered
A quick look at what our limited warranty does and doesn't cover.
Covered
- Manufacturing defects
- Structural frame failures
- Stitching and workmanship
- Faulty zippers
- Cushion manufacturing defects
- Upholstery defects
- Shipping damage reported appropriately
Not Covered
- Normal wear and tear
- Accidental damage
- Stains
- Burns
- Pet damage
- Misuse
- Outdoor use
- Fading from sunlight
- Commercial use
- Improper cleaning
This is a summary only. Coverage is subject to the complete CouchHaus Limited Warranty Policy.
How It Works
Four steps from the first message to a solution.
Tell Us What Happened
Contact our Customer Resolution team and let us know about the issue.
Send Us the Details
Provide your order number, photos, a description of the issue, and video if applicable.
We'll Review Your Claim
Our team reviews the information provided and determines whether the issue qualifies under the CouchHaus Limited Warranty.
We'll Find a Solution
For approved claims, we'll determine the appropriate repair, replacement part, or other warranty solution in accordance with the full warranty terms.
Need to Make a Claim?
We're Here to Help
If something isn't right with your CouchHaus, submit a warranty request through our Customer Resolution Centre.
To help us review your claim as quickly as possible, please include:
- Your order number
- Clear photos of the issue
- A brief description of what happened
- Video, if it helps demonstrate the issue
5-Year Frame Warranty
2-Year Soft Parts Warranty
Repair-First Approach
Canadian Customer Care
Frequently Asked Questions
When does my warranty begin?
The warranty begins on the date your furniture is delivered.
Is the warranty transferable?
Yes. If your CouchHaus is sold or gifted during the warranty period, the remaining warranty may be transferred by contacting our team.
Will you repair or replace my couch?
Depending on the issue, we’ll determine whether repair or replacement is the most appropriate solution.
Who pays for shipping?
Approved warranty replacement parts include shipping and handling at no additional cost.
Does the warranty cover accidental damage?
No. The warranty covers manufacturing defects and workmanship, not accidental damage, misuse, or normal wear.
What if I have a question before submitting a claim?
Contact our Customer Care team. We're happy to help you understand the process and determine the best next step.
Full Warranty Terms
Looking for the Legal Details?
This page is designed to make our warranty easier to understand. For complete coverage details, exclusions, limitations, eligibility requirements, and legal terms, review the full CouchHaus Limited Warranty Policy.
Where this page and the full policy differ, the CouchHaus Limited Warranty Policy governs.
We’re Here to Help
Whether you have a question about your warranty or need assistance with your CouchHaus, our Customer Care team is here to help.
