FAQ

WHAT ARE SHIPPING TIMES AND COSTS?

Shipping

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You may receive another notification when your order has shipped. 

Deliveries are made from 12pm to 5pm PST during weekdays. We will contact you via email, phone call or text message with the contact details you provided at checkout to arrange a delivery date for your order. 


Canada:

To ship products within Canada, we offer free shipping for orders over $1000!*

* Deliveries to Vancouver Island, The Interior, and other 'Out of Zone' deliveries may incur an additional fee.

  • Standard Delivery: Delivery to curbside. For liability reasons, delivery will take place at the curbside.

  • White glove delivery: Starting at $250: Inside delivery/delivered to residence. The delivery team will bring your items into the room of your choice. Packaging debris removal is included.
  • Please Note: Due to COVID-19 we have put additional measures in place to keep you and our teams safe. White-glove service may not be available in your area due to local health regulations. Please inquire before placing your order.

At CouchHaus, we strive to deliver your purchase with excellent service and flexibility, every time.

Haus' Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.

 

International/United States:

Shipping Rates to the USA are calculated on a case-by-case basis. Some products may* not ship to the USA.

Please inquire about delivery options outside of Canada.

International shipping postage simply covers the cost of transporting and delivering your order. Couch Haus does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.

If you wish to have Couch Haus clear the customs on your behalf, we will forward you the invoice and your order will only be delivered once full payment has been received.

*The Russo Collection, and all relating product(s), DO NOT ship to the USA or Internationally. 

 

Delivery

How It Works

We offer a hassle-free delivery to your door or you can choose our white-glove service starting at $250, if applicable.

 

Free Delivery

Our customers receive Free Shipping on all orders in Metro Vancouver. Out-of-zone is outside of the 50km radius and starts at $199 for delivery.

 

Free Shipping – What to expect

  • Our drivers will call on route to your home.
  • Please watch for the team and open the door upon arrival.
  • Please inform the drivers where you want the product; driveway, front-door, porch, or garage. This is considered curb-side delivery only.
  • Contactless delivery signature capture (if applicable).
  • We do require a person with age of majority to accept the delivery.
  • Our drivers may take pictures of product in its final placement.
  • Due to COVID-19 our delivery drivers may not be able to enter your residence for delivery. This is at the discretion of current health regulations and procedures set in place by our 3rd party delivery companies.

 

You may read more about Delivery: here.

 

Shipping Charges

Flat rate shipping - All orders will be delivered for a flat fee to anywhere in Canada. Customers may choose to upgrade to optional white glove delivery. Please note, deliveries to some 'beyond point' remote areas may be charged extra. Our carriers will make every attempt possible to accommodate customer requests for delivery dates and times, but reserve the right to refuse specific days of the week based on availability and routing. Shipping prices are calculated on website prices before discounts, coupon codes, and/or vouchers are applied.

 

Custom Order Policy

Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 16-20 weeks. This does not include weekends or holidays.

Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 30 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or the deposit. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. 

The HAUS Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.

If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of CouchHaus's effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and CouchHaus has full discretion on how the order’s items are to be handled.

 

Furniture Order Processing Time

Due to an increase in order volume and current precautions at the warehouses, please note that it may take up to 7 business days for your tracking page to provide live updates in transit. Thank you for your patience whilst we put the safety of our customers and staff first.

Orders in stock take approximately 24 - 48 hours to be set up for shipment. A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 – 4 business days.

For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 5 - 7 business days to complete. Please Note: The custom order processing time is exclusive of the estimated lead time mentioned above in the ‘Custom Order Policy’.

 

Delayed Delivery Service

If there is a specific time period when you may not be able to accept delivery, you must notify us at hello@couchhaus.com prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Haus' efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Haus has full discretion on how the order's items are to be handled.

 

Sales Tax

For purchases in Canada, the province or territory that the order is shipping to will determine the sales tax applied to your order. For purchases in the USA sales tax will be applied to orders shipping to the state of California or as required by law.

 

COVID-19 Delays

We are experiencing higher than average order volume and you may experience delayed deliveries as a result. While we do our best to mitigate delays, the global supply chain has been disrupted due to COVID-19. Things like port congestion, customs delays, shipping container shortage, chassis shortage and global shipping crisis may affect your order. Our team is working hard to deliver your orders in a timely manner. Thank you for your patience.

 

Chinese New Year Delays

Chinese New Year (CNY) may disrupt production and shipping schedules for up to three weeks or more. All production will cease from January 20th, 2021 to February 10th, 2022. All orders placed before December 20th, 2021 at 11:59pm will be packed into our shipping containers prior to Chinese New Year on February 10th, 2022. Any orders placed after December 20th, 2021 may be delayed by 3-4 weeks due to a halt in production during CNY. 

There are no guarantees your sofa will be shipped once packed into our shipping container. Delivery times are estimates and subject to change due COVID-19 and the growing Omicron variant. 

WHAT PAYMENT METHODS CAN I USE?

Our online store is powered by Shopify. We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept Apple Pay, Google Pay, Shop Pay and PayPal. You also have the option to pay over time with PayBright. We offer 3-months interest-free financing.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Return Policy

We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can email us at hello@couchhaus.com and our team will provide all of the details for initiating a return, if eligible.

As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund. In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in the original packaging with like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.

We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.

Custom orders, products on sale, products marked as Final Sale, lighting, mirrors, and polycarbonate items are not able to be returned or refunded. Any item marked as "Final Sale" is not covered by our usual Haus Limited Warranty.

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

  • Unbox and inspect item(s) upon delivery

  • If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"

  • Photograph the item and packaging.

  • If an item or part is structurally damaged and completely or partially unusable, refuse delivery of the damaged item or part only

  • Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees

  • To file a claim please send an email to hello@couchhaus.com with the Subject as follows: "Claim - Order #XXXX". Replace the XXXX with your respective order number.

  • Claims received in excess of (3) calendar days beyond the delivery will not be accepted

  • Photographs must be clear and attached to your claim within (3) calendar days

  • Damaged items or parts that were not refused upon delivery will not be provided a refund, however will be subject to a free replacement.
  • We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement; if the items are not in stock they will be reproduced and replaced upon receipt at our warehouse. Please note this may take upwards of 16 weeks.
  • Damaged items or parts that were not refused upon delivery will not be provided a refund, however will be subject to a free replacement.
  • The customer may be responsible for any labor and/or shipping of parts/(s)

  • Couch Haus’ furniture is for indoor use only, unless explicitly specified, and as such will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence

  • If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our return policy

  • In the event Haus deems all resolution attempts have failed, Haus reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges

  • All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Haus Limited Warranty. Strictly no exceptions will be made for Final Sale items

Order Cancellation

Cancellation - Unshipped

You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders, Products on Sale, or products marked as Final Sale. Anything returned from buyer's remorse will be subject to a 15% restocking fee. This fee cannot be waived. 

Cancellation - Shipped

You can not cancel your order once it has been set up for shipment.

Cancellation - Made-to-Order or Custom Orders

Once a custom order has entered production and moved to ‘In Production’ status all costs of production have been incurred and therefore a cancellation is no longer possible and the balance paid cannot be refunded.

If a cancelled order contains a voucher, this voucher is considered void and will not be reinstated. If an order is cancelled from which a voucher was generated, the refund amount will be adjusted accordingly.

If you have already received your customer order please refer to the Return Policy above as a cancellation or refund is not longer available.

Order Modifications

Once the specifications of a custom order have been confirmed by the Customer, there is a 48-hour grace period for any additional changes. After the grace period the order will be automatically entered into production and modifications are no longer possible and any requests made to change dimensions of the custom order will be denied.

Refunds

Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Please note a 15% restocking fee will be deducted from the total. Couch Haus cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items, lighting and polycarbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture.

All items marked as Final Sale (i.e., custom orders or products on-sale) are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Haus Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.

What Does this Warranty Cover?

This warranty covers manufacturing defects in Couch Haus furniture.

How Long Does The Coverage Last?

This warranty starts from the date of delivery. This warranty lasts for 5 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.

What Will Haus Do?

For the 5 year warranty on metal or solid wood structural failures, Couch Haus will provide replacement part(s) at no charge with an estimated lead time of 16-20 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Haus will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by CouchHaus and 2) CouchHaus does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

What Does This Warranty Not Cover?

This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. CouchHaus’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from the mainland US & Canada the warranty is considered void.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Haus Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.

How Do You Get Service?

For any warranty inquiries please contact us via email at hello@couchhaus.com making sure to include your order number, a description of the issue, and pictures or video of the product.

How Does Provincial Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Changes to Terms and Conditions and to Site. Haus reserves the right to modify or change the terms of use of this site with or without notification.

 

COVID-19 Delays

We are experiencing higher than average order volume and you may experience delayed deliveries as a result. While we do our best to mitigate delays, the global supply chain has been disrupted due to COVID-19. Things like port congestion, customs delays, shipping container shortage, and global shipping crisis may affect your order. Our team is working hard to deliver your orders in a timely manner. Thank you for your patience.

 

Custom Order Policy

A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily available to ship at the time of purchase.

Custom orders are deemed Final Sale and are not able to be returned or refunded.

Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 16-20 weeks. This does not include weekends or holidays.

Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order exceeding 30 weeks from the date of the deposit or payment, the customer has the right to cancel the custom order for a full refund or the deposit. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. 

The HAUS Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.

If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of CouchHaus's effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and CouchHaus has full discretion on how the order’s items are to be handled. 

HOW DO I TAKE CARE OF MY NEW COUCH?

CARING FOR YOUR NEW SOFA

GET IN TOUCH

Call: 1.604.330.1855

Email: hello@couchhaus.com

Website: www.couchhaus.com

We know that living an active lifestyle requires a lot of furniture, and we want you to have your pick. Our collections are designed with high-quality materials so everything in the house will stand up against wear from children or pets alike!

When you unbox your new sofa, make sure to keep attention to protect your investment.

When it comes to cleaning your sofa, we have you covered. This is a helpful guide to keep in your back pocket. Feel free to bookmark it on your phone or print it out. If you have any questions (i.e., is this safe to wash? what cleaners do I use? can I vacuum? don't hesitate to reach out to our HAUS team.


General Care Tips

The sunny spot — best left to your pets. A few hours in the sun will turn any room into a cheerful place, but be careful of some risks if you can't avoid it as most furniture items are prone to fading and damage with direct UV rays exposure.

Chemicals. Chemicals can be a great way to keep your bathroom and kitchen appliances clean, but they’re not always the best choice for cleaning furniture- chemical cleaners may react poorly with natural fibers or materials. To avoid weird spots on your new couch, we recommend going without chemicals when possible or leaving it to professionals who know what type of cleaner will work in certain circumstances (while avoiding any adverse reactions).

Flip it and reverse it. For furniture with zremovable cushions, it’s important to flip them frequently. While flipping a cushion doesn't make the stain go away (we've tested this extensively), they do help even out wear and tear on your favorite seat!

 

Pre-Treatment

Even if your couch is covered in a material specifically designed to resist stains, like microfiber, it can still get dirty. To keep up with the wear and tear of life as well as to prolong its lifetime, you should pretreat it with an upholstery protector before soiling happens!

Shop At Home Depot: https://www.homedepot.ca/product/scotchgard-scotchgard-fabric-water-seal/1000408282

Scotchgard is the best product for protecting furniture surfaces against spills.There's a clear reason this is the industry leading protector brand. Professional upholsterer and carpet cleaners rant and rave about this product.

  • Tested for over 50 years
  • Protects against spills and stains!
  • Safe to use on delicate fabrics like silk, wool
  • Great for protecting furniture, upholstery, carpeting

Looking to protect your couch from spills? Accidents happens to everyone. Whether it's a bowl of popcorn for movie night or a glass of wine. Stains are preventable. 

We recommend protective coatings, i.e., latex paint, every year for your best protection. Try and spray generously and evenly over the fabric. Try to keep your distance from the fabric and avoid oversaturation.

It's easy to apply protector. Stand back, shake the can, spray lightly. Hold your ScotchGard six inches or more away from the fabric. Move fluidly and avoid sudden movements. Don't overspray. Over-spraying causes damage if applied in excess and may not be covered under our Haus Warranty.

Shop Here: https://www.amazon.ca/Vectra-Furniture-Carpet-Fabric-Protector/dp/B01MZHYBMN

If you're looking for the perfect couch, it's important to keep up with your cleaning. Look into getting regular professional cleanings at least once per year even if they were applied protectant before leaving home! This will help ensure its cleanliness and make sure it looks newer longer.

When it comes to preserving the beauty of your sofa, protectors are key! It prevents everyday stains from becoming permanent discolouration.

When the late night snacks get messy
When you have that "Oh sh*t" moment
When you "accidently" spill your wine
When your pets take over the ottoman

...these messes sit on the surface of the fabric 

Stain Protectors will help keep your sofa looking in good shape for years of enjoyment!

There is this YouTuber we watch, her name is Melissa Maker. She's remarkable! She wrote two amazing books all about cleaning your house. She swears by the Vectra Geen Label Stain Protector. So, we tested it. It works! But... it doesn't just "work" it's also free of major toxins and carcinogens. It keeps your furniture green and clean!

  • Silicone-free
  • Fluorocarbon-free
  • Safe for microsuede

Upholstery

It's modular for a reason. So switch it up! Looking to keep your sofa as "fresh" as it looked on day one? We recommend rotating and flipping your cushions and pillows every week. Another great weekly tip is to vacuum your sofa. Most vacuums include an attachment to pick up dirt and small particles that build up over time.

We always recommend getting your upholstery professionally cleaned annually. This depends on how often you enjoy your sofa. Try searching for your local service or ask our team for a recommendation.

Ink is not your friend. Those pesky pens, the morning newspaper, or your fresh pair of blue jeans. If you're looking to protect your latest living room addition, we'd recommend finding a better surface that isn't likely to be affected.

It's always great to read the label. If you're unsure about what do with your sofa, don't take the rusk. Just ask! If you have any household chemical or products under your sink, exercise caution and avoid spraying near things that may be affected by chemicals (i.e., your wood coffee table or cashmere jacket).

Just a friendly reminder, your fabrics and leather may fade due to sunlight. It's inevitable. But... there are things you can do prolong your sofa's life and colour. We recommend avoiding direct sunlight when your place your couch or set-up your living room. We would hate to see your couch get damaged!

If you can, avoid non-commercial products like:

  • scented fabric fresheners
  • odour neutralizers
  • stain protectants
Stick to commercial-grade protectants


Spills & Spot Cleaning

 

We'll be the first to admit, spot-cleaning can be a difficult task. Fading and stain may occur if not performed correctly. Our #1 piece of advice is to hire professional upholstery cleaners. They will get the job done. They guarantee it. If you are comfortable and decide to spot clean yourself - reference this guide and do your research to see what products are safe to use with your upholstery fabric.

PRO TIP: ALWAYS BLOT SPILLS.

If you spill something, don't panic. If you followed the steps above you are protected. Ensure you blot immediately. DO NOT rub the liquid into the fabric. This may cause rings and discolouration. This has shown to wear down the fibers faster and often ruins the aesthetics.

If you have a bouclé or pilled fabric, we recommend brushing to bring your furniture back to life!

Cleaning codes are your best friend. Always apply generously and test out a spray or two in a hidden area, like behind the couch or the spot in-between where your modules connect.

Standard Cleaning Codes

When it comes to couch cleaning, there's an industry-standard. Cleaning codes specify that a fabric type should be cleaned using one particular method. You can ask a HAUS associate on how to clean it or refer back to your invoice for instructions (if available):

O: Spot clean in cold water using biodegradable detergent or eco-friendly soap; air dry. Organic dry cleaning is also recommended.

W: Spot clean using distilled water and water-based cleaning agents or foam only.

S: Spot clean with mild, water-free cleaning solvents only. Do not use water or dry clean.

SW: Spot clean using distilled water and water-based cleaning agents, foam or mild water-free cleaning solvents.

X: Vacuum or lightly brush to remove overall soil. Never use water, foam or liquid cleaning agents.

Note: For pre-washed fabrics upholstered onto the frame, follow the S cleaning code. 

 

Slipcovers

Make sure to vacuum or brush your furniture at least once a month in order prevent dirt from settling on it. Rotate cushions regularly, and avoid direct sunlight that can cause fabric to fade unevenly over time!Immediately blot spills with a clean white cloth. 

Reversing and rotating your seat every so often will be the key to achieving maximum comfort.

Dry Clean-Only Slipcovers

A good upholstery cleaner will make your sofa look like new again.

After you've spent all this money on furniture, it would be a shame to ruin them with inexperienced cleaners who don't know what they're doing! It is recommended that people use either dry-cleaning or professional cleaning services for best results.

For a fresh new look, always dry clean the entire slipcover for uniform results. Close all zippers prior to cleaning – just like clothing some fading is expected (over-time) but this will not reduce its quality or beauty!

Machine-Washable Slipcovers

One way to get the most out of your slipcovers is by using a triple-load washer. Otherwise, make sure you close all zippers before washing and divide up into practicable loads if possible!

Wash in cold water with mild detergent. 

Tumble dry on low until slightly damp; remove promptly to reduce wrinkling. 

You should not line dry a slipcover because it may stretch the fabric.

Put the slipcover back on the seat cushion when damp to avoid shrinkage.

As with clothing, some fading is to be expected.

 

Depilling 

You know your favorite sweater? Yeah, the one that has tiny balls of thread and fibres all over it. Well, you can experience something similar on a couch too! It's called pilling. Pills form when there is repeated friction against an object such as fabric or upholstery in furniture like sofas - they are made from little bits of loose threads and fibre pulled out by the time-consuming process we lovingly refer to as “piling” (or more commonly known as rubbing).

Although this occurrence isn't just limited to old couches with poor quality material; even high end fabrics have been observed pausing at pill formation after months of use due to wear and tear caused through repetitive motion experienced during

The Martindale Test is an internationally recognized way to measure the durability of fabric. This test involves robotic discs that move abrasive materials against upholstery until it shows signs of distress, and then records how many oscillations have been made before this happens so they can quantify the level at which said material will break down over time.

Look for couches with a Martindale rub-test of 25,000 rubs or more. To put that into perspective, HAUS sofas are typically Martindale tested to withstand up to 100,000 rubs. Go us. 

Nobody wants to look at a worn-out sofa, so it's time for your first date with the salon.

The first thing you’ll need in order to remove pilling on your sofa? A depiller. This is a common item you can get for around $14 at most big box, sewing, or craft supply stores (New York Magazine shares their favorite model here.) 

Start by pulling the fabric taut to ensure there are no wrinkles. If you’ve ever tried shaving a curved area like around your ankle, chin, or cat’s armpit, this step will make a lot of sense to you. Once you’ve done this, use scissors to cut off any longer loose threads. Take your depiller and run it over the surface of your sofa in light, circular motions. We don’t want any nicks, so make sure the depiller is barely touching the fabric. While your first depilling session might be a bit longer, regular trims will reduce the time needed for any future maintenance. 

Now that you’re done, all that’s left to do is run your hands over your newly soft and smooth couch. 

To sum it up: 

  • Vacuum every two weeks
  • Fluff pillows and cushions
  • Use a depiller on a regular basis 

 

Spot Cleaning Your Fabric Couch

What’s the first thing you need to do when cleaning your favorite sofa? Check out the manufacturer's recommendations! They know what is best for that specific fabric, so make sure to always follow their care guide. For example, they'll instruct never, ever using water or a suds-based method on viscose fabrics because it can cause damage and weakening due to over-cleaning.

Most stains can be completely removed if you follow these steps: first, grab a soft lint-free cloth or paper towel. Wipe away any liquid that may have been spilled on your fabric (whether it is pizza grease or wine). It’s important to not rub the stain as this will only make it go deeper into the material and cause more permanent damage! Leave the wet piece of clothing until most of its original color returns before washing again.

Next, mix a drop or two of dishwashing liquid with water in a lidded mason jar. This can be done without making even more mess if you shake the mixture until bubbles form and it becomes foamy.

Soak a clean and damp cloth in the suds of this mixture. Gently blot on stain, making sure not to saturate fabric.

When you're finished cleaning the stain, there's a couple of ways to dry off your fabric. If it can air-dry then all that is left for you do is wait as each individual fiber dries on its own and brings moisture away from other fibers in contact with them. But if this isn't an option because of time constraints or some other factor, use your blow-dryer on low heat and power settings to speed up drying times without sacrificing quality.

Is your upholstery stained and in need of a deep clean? The pros know best, so call them instead!

 

How To Clean Fabric Furniture

This is a two-pronged effort. Vacuuming will clean the fabric pieces in your house, but vacuums need to be cleaned too! Make sure that all of the bristles on any vacuum head have been wiped down and are free from dirt or grit particles; make sure you wipe out an empty canister so it's ready for new dust and debris when needed. You may not want to get super intense about scrubbing every piece of your vacuum cleaner if possible, since this just might wear them out faster than usual - take care with those tools though by making certain they're as clean as possible because what goes around comes around: If these cleaning supplies aren't kept up then eventually everything else won't either which means more work

Vacuum attachments are made for fabric upholstered furniture. Literally. The attachment specifically is the small rectangular piece with soft bristles around the suction area and can be used to give your fabrics a once-over, paying special attention to seams, crevices, and any tufts that might need some extra help from lint rollers (couch pet hair cough).

There are a few different ways to clean up spills on your fabric furniture. For example, when you see that dollop of dip or splash of red wine hit the fabric, absorb it with an absorbing cloth or paper towel and leave in place until all liquid is absorbed. Remember - scrubbing will push them deeper into fibres so do not use any solvents like detergent!

After, air dry or use a blow dryer on low setting to dry out. You’ll be surprised at how effective this simple measure can be.

Air dry or use a blowdryer on low setting to dry your cushion out. This measure may seem simple, but surprisingly is effective in removing the excess water from wet hair!

When you spill something on your furniture, do not panic. The first thing to try is a gentle blotting with a dry cloth or paper towel and some mild dishwashing detergent mixed in water (this will work best if the stain was caused by an oily substance). If this does not remove it after five minutes of effort, get out the vacuum cleaner for more serious stains — but again be sure to avoid excessive rubbing as this can cause additional damage. Finally, contact professional stained-furniture cleaners when faced with major accidents like soiling from food spills or other liquids.

Weaves or upholstery that fall under this category include:

  • New Zealand wool
  • Wool
  • Viscose
  • Cotton
  • Merino felt
  • Blends of the above

 

How To Clean Velvet Furniture

Velvet's pile is so deep and rich, it can be hard to see all of its different shades. That means that the slightest speck could get lost in a sea of plush fibers. To keep your velvet looking pristine for years on end, vacuum regularly with the fabric attachment! Even if you're just doing quick weekly vacuuming sessions with short strokes over every inch or two-- feel free to experiment by finding what works best for whatever type of furniture you have- this will help remove any dirt particles and grit from getting stuck before they do their damage.

Crush marks are a common problem for velvet pieces but there is no need to worry because they can easily be removed. If you notice them as silvery lines running through your sofa pile, don't fret - all it takes is some elbow grease and patience!

A couch made of luxurious velvety fabric will last much longer if proper care instructions are followed since these materials face the added challenge in their lifespan from "crush" damage due to being packaged or sitting on heavily stacked items such as an overly long movie marathon

The secret to velvet furniture is that the pile or texture of fabric has been crushed and mussed. With a little steaming, you can undo this effect with some gentle pressure from your steam cleaner while lifting up on the velvet pile by hand as well. For best results, lift in an opposite direction than where it originally lay so any creases are released into more relaxed folds rather than deep wrinkles.

The first thing you should do if there's a spill is to clean it up as soon as possible. Avoid scrubbing because this may cause the stain to set in and get worse over time, but once absorbed leave the area alone until dry before assessing your next step. If using dish soap or water doesn't work for small stains try calling a professional local fryer who can handle larger accidents with more confidence than anyone else around here!

For spills - again with "time is of the essence" thing; while fabric shares some generalities (make sure not to soak it too long) its unique nature warrants special attention when spilled on – avoid rubbing at all costs, instead allowing any liquid left behind from cleaning that spot evaporate fully prior continuing

Weaves or upholstery that fall under this category include:

  • Cotton velvet
  • Tufted velvet

 

How To Clean Leather Furniture

In the world of upholstered furniture, leather is king. HAUS uses full and semi-aniline leather in their products across all styles. Full aniline retains its natural markings like bug bites or scratches while a thin layer of wax helps to create uniform coloring with semi-aniline as well as hides any flaws better than other types of animal skin for those who are particular about these things. Ultimate furniture cleaning guide tip number one: know thy fabric!

Aniline is the process a hide goes through after it has been tanned. Our two different types of aniline are full-aniline and semi-aniline, giving you options to choose from depending on your liking!

We love full aniline leather because it’s especially forgiving. General wear shows up on the couch, but quickly gets in step with the overall look and blends right in. Cleaning both full aniline and semi aniline leather furniture is the same, and it’s simple. Once a week grab a clean, damp cloth and use it to wipe or buff away noticeable stains. Use a brush vacuum-attachment to clear up debris and crumbs from tufts, seams, and corners. Doing this regularly keeps debris from caking into hard-to-reach areas.

Your leather sofa could look brand new with a little maintenance. To keep it looking its best, give it a regular wipe-down using Otterwax's Leather Salve and Oil for hydration and shine. Apply once you've received your couch, then again every six months to maintain the freshness of that beautiful smell!

If you spill something on your leather couch, cover the offending spill with a soft, dry cloth to soak up excess moisture. Take special care not to rub the stain! We get it: you’re nervous about your couch, and scrubbing seems like a good way to get your stain out. In fact, it simply encourages the stain to sink in further and set. Walk away. Once the initial spill is soaked up, gently clean the area by wiping with a damp cloth. From there, you can assess what further action is necessary. You may be pleased to see that the stain is gone. If it’s left a noticeable mark, consult a leather specialist or your local dry cleaner.

 

Connecting Modular Couches

Does your sectional sofa constantly slide apart? Forget ineffective furniture grippers or expensive bracket connectors with complicated installation instructions. Couch Clamp is the simple solution in preventing sectional sofas from separating. By placing the band around the pre-existing legs of your sectional sofa, your couch will never slide apart again. Couch Clamp’s time-tested durable rubber surface grips the legs of your couch, keeping it in place and attached at all times. Couch Clamp is a simple, inexpensive, quick, innovative and highly effective tool to keep your sectional sofa connected. It’s time to put a stop to your frustration. Keep your sofa in place at all times with Couch Clamp!

  • Won’t damage furniture
  • Most affordable sectional solution in the world
  • Durability which will continue to work for years
  • Nearly invisible once installed
  • Can be installed or removed in seconds

 

HAUS Limited Warranty

What Does this Warranty Cover?

This warranty covers manufacturing defects in Couch Haus furniture.

How Long Does The Coverage Last?

This warranty starts from the date of delivery. This warranty lasts for 5 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.

What Will Haus Do?

For the 5 year warranty on metal or solid wood structural failures, Couch Haus will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Haus will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by CouchHaus and 2) CouchHaus does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

What Does This Warranty Not Cover?

This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. CouchHaus’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from the mainland US & Canada the warranty is considered void.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Haus Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.

How Do You Get Service?

For any warranty inquiries please contact us via email at hello@couchhaus.com making sure to include your order number, a description of the issue, and pictures or video of the product.

How Does Provincial Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Changes to Terms and Conditions and to Site. Haus reserves the right to modify or change the terms of use of this site with or without notification.

View Online: https://www.couchhaus.com/pages/haus-limited-warranty

HOW DO I TURN ON MY LED MIRROR?

All LED mirrors come pre-packaged with a transformer (converter). Plug the mirror into the transformer. Plug the transformer into your 120v wall outlet/plug. Use the remote to power on your LED mirror. If you have any questions about plugging in your mirror please call us at 604-330-1855 before plugging anything in.

CAN I READ ANY COUCH HAUS REVIEWS?

WHAT KIND OF WARRANTY DO YOU OFFER?

What Does this Warranty Cover?

This warranty covers manufacturing defects in Couch Haus furniture.

How Long Does The Coverage Last?

This warranty starts from the date of delivery. This warranty lasts for 5 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.

What Will Haus Do?

For the 5 year warranty on metal or solid wood structural failures, Couch Haus will provide replacement part(s) at no charge with a lead time of 12-16 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Haus will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by CouchHaus and 2) CouchHaus does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

What Does This Warranty Not Cover?

This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. CouchHaus’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from Canada the warranty is considered void.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Haus Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.

How Do You Get Service?

For any warranty inquiries please contact us via email at hello@couchhaus.com making sure to include your order number, a description of the issue, and pictures or video of the product.

How Does Provincial Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Changes to Terms and Conditions and to Site. Haus reserves the right to modify or change the terms of use of this site with or without notification.

WHO STARTED COUCH HAUS?

About Us

CouchHaus is a direct-to-consumer furniture company based in Vancouver, Canada. Say goodbye to traditional markups and hello to mid-century modern furniture at affordable prices. That's CouchHaus.

Our couches are made-to-order by our own factory and are available exclusively online, so we can offer you custom furniture at an affordable price-point.

Designed in Canada. Made In China.

 

Our Story

"When it came time to furnish for our home - I looked everywhere. From vintage pieces to European design. I considered considered second-hand, the infamous starter furniture from Ikea to furniture celebrities were buying. The one thing I was firm on was quality and design."

One dinner, I was telling my parents my furniture finds (or lack of). It was then that I was asked 'Why not just make it yourself?' 

I paused.

My family has been in the hotel industry for over 20 years. So naturally, we have been in touch with furniture manufactures. I connected with these manufacturers and shared my inspirations and dimensions. It was one of the most exciting things I had done in the past year - designing my own furniture!

I want to share this joy and new passion of mine with others who are looking to create their dream couch.

Let's build! Fill out this form to design your dream couch.

- Paige Sandher, Co-Founder

DO YOU OFFER FINANCING?

 

How It Works:

  • Canadian Resident
  • Canadian bank account or Visa/Mastercard credit or debit card
  • Age of majority (18 or 19 depending on your province)

 

To use this service:

  • Click the image above and "Prequalify"
  • Add items to your bag and checkout as normal
  • Select PayBright as your preferred method of payment
  • Enter your details with PayBright and Voila!
  • Your payment schedule will be emailed to you

 

Other things to note:

  • If you return an item, your payment plan will be cancelled and you will be refunded and any payments you have already made.
  • If you fail to make a payment, you will be charged a late payment fee of $10.

 

What methods of payment does PayBright accept?

The methods of payment available to make your automatic PayBright payments are determined by the retailer, and may vary depending on the payment plan selected. 

PayBright's accepted payment methods are:

  • Visa Debit/MasterCard Debit
  • Visa Credit
  • Mastercard
  • EFT (Void Cheque or Pre-Authorized Debit form)

 

PayBright does not accept:

  • E-Transfers
  • Capital One Credit Card
  • PayPal
  • Pre-paid Credit Card
  • Online Bill Payment
  • AMEX
  • Cheques in the mail

 

When are payments due?

For Equal Monthly Payment Plans, your first payment is typically due one month after you complete your transaction, and will continue to be debited automatically on the same day of each month for the rest of the term. To view your payment schedule for a monthly payment plan, log into your PayBright account and click View Payment Schedule.

 

Automatic payment withdrawals

Your payments will be set up as convenient pre-authorized debits from your chequing account. In some cases, you can also set up automatic payments from your Visa or MasterCard debit or credit card. This means you don’t have to worry about setting reminders and being charged sneaky late fees!

 

Can I make an extra payment?

Absolutely! PayBright payment plans are repayable in full at any time, with no penalty. Every penny from your extra payment goes directly toward the principal balance. This means that you'll pay less interest overall (if applicable) and can pay off your balance early.

Extra payments won't lower the amount of your monthly payments, but they can reduce the term of your payment plan, the amount of your final payment, or both.

To schedule extra payments or a full balance payoff, please log into your PayBright Portal and select the payment plan you want to pay off. You will have the option to either make a partial prepayment or pay off your payment plan in full.

Please note: you won't be able to make an extra payment until your first scheduled payment has cleared.

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